Question 1

Do you freeze your meals?

Accepted Answer

Definitely not, we take pride in working with local distributors for fresh produce at all times.

Question 2

What is the shelf life of your meals?

Accepted Answer

5 days after being cooked, it is labelled on the dish.

Question 3

What are the reheating instructions?

Accepted Answer

Heating would be on the label, depends on the dish.

Question 4

Can I freeze the meals?

Accepted Answer

You can BUT we do not recommend due to loss of flavor after being frozen, we are not liable after freezing.

Question 5

When you deliver?

Accepted Answer

We deliver Mondays and Thursdays, 10am – 5pm.

Question 6

Where does Eat Clean Chicago Deliver?

Accepted Answer

Chicago land area and surrounding suburbs.

Question 7

Do you have a location?

Accepted Answer

We do not have a storefront, and we welcome customers to see where their food is prepared. Email or call in to speak with us about how we can customize your diet plan. I will be going out of City, can I pause my meal plan? You can pause your plan for up to two weeks at a time. This can be done in the customer portal online or via the phone. Pausing must be done for one or two weeks at a time, and it must be requested 48 hours before your next billing cycle.

Question 8

What are the payments options

Accepted Answer

We currently accept all credit cards, debit cards and gift cards.

Question 9

What is your policy on food allergies?

Accepted Answer

At Eat Clean Chicago, we use a wide spectrum of ingredients to keep variety in our menu. We can not guarantee that your food will be allergen-free, and because of this, we can not recommend our fresh food delivery service to anybody who has moderate to severe food allergies.

Question 10

What is your cancellation policy?

Accepted Answer

If you wish to cancel, your food will be delivered for the current billing cycle and will then be canceled. All cancellations must be made on the website.

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